To enable the employees to effectively communicate with the customer. The profile of the customer is changing fast. The young and smart customer to-day interact differently and the organizations which desires to in-source the customers and maintain long term relationships have to match the customer expectations. Effective communication helps building customer relationship, and develop and maintain sustainable networking.
MADE FOR WHOM
Graduate Engineers and executives with experience.
MODE OF TRAINING
The Training will be conducted by chalks and talks, Power point presentations, group discussions and role play. The actual happenings and experiences will be shared.
PROGRAM COVERAGE
The following topics will be covered in four sessions.
First session: Mechanics of mind and communication
Second session: Oral Communication
Third Session: Written communication
Fourth Session: Inter personal communications
WHAT THE PARTICIPANTS WILL GAIN
The participants will develop an insight about the importance of communication skills and how the same can be developed. They will come to know many different aspects of communication and understand how to communicate what and when. In a group they will be able to make a SWOT analysis about their communication skills.
WHAT THE ORGANIZATION WILL GAIN
The awareness created will motivate some participants to improve communication. Improved communication has to be sustained and directed towards effectiveness. Some change can be expected. Customer satisfaction will eventually improve.
